Thank you for shopping with Batmag and for supporting our small business. If, for some reason, you're not happy with your purchase, you may return or exchange your item.

Returns Eligibility :

We accept returns for products that meet the following conditions:

1. The product is in its original, unopened, and undamaged packaging.
2. The product is in new and unused condition.
3. The product was purchased directly from Batmag website.
4. The request for return is initiated within 30 days from the date of delivery.
5. Items sent back to us without first requesting a return will not be accepted.

How to Initiate a Return:

To initiate a return, please follow these steps:

1. Contact our customer support team at Email Address : info@bat-mag.com 
2. Provide your order number and a detailed description of the reason for the return.
3. Our team will provide you with a shipping label and instructions for returning the product.
4. No Restocking Fee

Return Shipping :

Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., wrong item shipped or a defective product). We recommend using a trackable shipping method to ensure the safe return of the product.

Refund Process :

Once we receive and inspect your returned item, we will process your refund. Please allow 10 business days for the refund to be credited to your original payment method.

Refund Methods :

Refunds will be issued using the same payment method used for the original purchase. If the original payment method is unavailable, we may issue a refund by check or store credit, at our discretion.

Contact Us :

If you have any questions or need further assistance regarding our Return and Refund Policy, please contact our customer support team at:

Email Address : info@bat-mag.com
Phone: +18304020623
Contact hours - 08:00 am - 08:00 pm EST